First Name
Last Name
Email
Member/user ID number
Usually a 7 digit code
Please select the service related to your issue
Join online
I want to cancel my membership
I want to change my membership
I want to freeze my membership
Mobile app (Bookings)
UOP Fitness app
Website (Bookings)
Sport club membership query
Other
What would you like to change about your membership?
Upgrade membership to Ultimate
Upgrade membership to Super
Downgrade Ultimate to Super
Downgrade Ultimate to Core
Downgrade Super to Core
Change my category (Student, Staff, Associate, Public)
Category change
Student to Staff
Student to Associate
Staff to Student
Staff to Associate
Staff to Public
Associate to Student
Associate to Staff
Associate to Public
Public to Student
Public to Staff
Public to Associate
Please select the relevant option
Upgrade my Sport Club membership
Cancel my Sport Club membership
Purchase a semester 1 (half year) membership - International Students ONLY
Other
What is your existing Sport Club membership?
What Sport Club membership would you like to upgrade to?
Sport Club semester 1 evidence
Evidence of change
Please describe the issue in as much detail as possible
Please select the reason for your cancellation
Please select...
I've graduated and moved away
I've relocated
I'm suffering an illness/injury
I can't afford my membership
The gym is too busy
The pool is too busy
The climbing wall is too busy
The classes are too busy
The squash courts are too busy
The sports hall is too busy
I don't like booking for classes
I don't like booking for climbing
I don't like booking for swimming
I don't like booking for the gym
I don't like booking for other
The class timetable is unsuitable
The climb timetable is unsuitable
The swim timetable is unsuitable
There's no parking
Please give as much details as possible for your cancellation request
Please be aware of our terms and conditions regarding membership cancellations.
Do you need to upload a screenshot of your issue?
Yes
No
Upload your file here
Freezing your membership
You can freeze your membership for a minimum of 1 month and up to a maximum of 3 months. You can only freeze for a full calendar month in line with your payment date, for example, if you payment date is 5 December you can freeze from the 5 December to 4 January.
How long would you like to freeze for?
Please select...
1 month
2 months
3 months